Crown Foodservice

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Return & Refund Policy

At Crown Food Service UK, we aim to provide a fair and transparent shopping experience. This Return & Refund Policy explains how we handle returns, exchanges, and refunds.

1. Return Window

You may return most items within 14 days of delivery.

2. Conditions for Returns

  • Items must be unused, in original packaging, and in resellable condition.
  • Perishable goods (fresh, frozen, opened food) cannot be returned unless faulty or damaged.
  • Personal care items cannot be returned if unsealed, for hygiene reasons.

3. How to Request a Return

  • Contact us at Info@crownfoodservice.co.uk or call 0116 507 8479 within 14 days of delivery.
  • Provide your order number and reason for return.
  • Our team will confirm eligibility and provide you with the return address.
  • Send the item back to us.

4. Who Pays for Return Shipping

  • If the return is due to our error (faulty, damaged, wrong item) → we cover return costs.
  • For all other returns → customers pay return shipping.
  •  

5. Refund Processing

  • Refunds are issued to the original payment method.
  • Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
  • Delivery charges are non-refundable, unless the return is due to our error.

6. Exchanges

We are happy to exchange eligible items for a replacement or alternative product. Exchanges are processed once we receive the returned item.

7. Contact Us

For all return and refund requests:

📧 Email: Info@crownfoodservice.co.uk
📞 Phone: 0116 507 8479
🌐 Website: https://crownfoodservice.co.uk/

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